Jumat, 27 Mei 2016

20 Customer Experience Statistics You Need To Know

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20 Customer Experience Statistics You Need To Know
20 Customer Experience Statistics You Need To Know
2016-05-27 14:15:59 Liz Greene

Today's digitally empowered customers have both high expectations and the ability to interact with brands when — and how — they want. They spend the majority of their money on companies that make them feel valued or catered to. As a result, if a brand wants to be successful, the customer experience has to be at the heart of their marketing strategy.

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